Returns & Exchanges

At Bonnie Plants, we want your garden to thrive. If your plants arrive damaged or do not meet your expectations within 30 days of delivery, we are committed to making it right with a replacement or refund.

1

Document the Issue

Take clear photos of the plants and the packaging they arrived in to help our horticultural team assess the condition.

2

Contact Support

Reach out to our customer service team via our online portal with your order number and the photos you collected.

3

Wait for Assessment

Our experts will review your claim within 2-3 business days to determine if a replacement or a full refund is the best solution for your garden.

4

Receive Replacement

Once approved, we will ship out fresh, healthy plants at no additional cost to you or process a credit back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing